Frequently asked
questions.

No. AgeWell Alliance is a Connecticut mission-locked private LLC building communication-access tools. Earlier marketing materials promised "$25K coverage," "$100K lawsuit protection," "E&O-style ADA coverage," or compliance certificates that work like insurance. That was wrong, it's gone, and we don't sell any insurance product. For legal questions about ADA exposure, talk to a lawyer. For real access on your floor, talk to us.

No. Speaking a different language is not a disability. ESL/multilingual access is a real, valuable, and separate accessibility benefit — but it belongs with its own advocates and its own products. Lumping it together with stroke survivors, AAC users, and people with aphasia trivializes the disability community and frames ESL communities as having a "deficit." We won't do either. Some of our products may include translation as a separate feature where it's appropriate; it is never part of the voice-impairment story.

No. Our tools support communication access in places where people live, learn, work, and get served. They are not diagnostic. They do not treat medical conditions. They are not a substitute for clinical AAC evaluation by a speech-language pathologist or any other clinician. If you or someone you love needs clinical AAC support, please work with a qualified SLP — our tools can complement that work, not replace it.

No — and yes. We are a civil rights alliance first. The products are the funnel; the mission is the point. Revenue from TinkyTown, TinkySpeak, and AgeWell Compliance is dedicated to advocacy and coalition work — pushing to recognize voice impairment as a civil rights category alongside vision, hearing, and mobility. Yes, we sell products to towns, libraries, and businesses. No, that's not the whole story. Read the five charter commitments if you want the full picture.

A Connecticut mission-locked private LLC working to (1) recognize voice impairment as a named civil rights category, (2) unify the constituent communities inside it under one banner, and (3) push for laws and accommodations in every public and private place. The alliance is the parent. TinkyTown, TinkySpeak, and AgeWell Compliance are the products that fund it.

Our working term for the umbrella civil rights category. It includes stroke survivors, AAC users, people with aphasia, autistic individuals who don't speak or speak differently than expected, people with cerebral palsy, brain injury survivors, ALS patients, people with apraxia, dysarthria, selective mutism, and late-stage dementia families. The term may evolve as the constituent communities weigh in. Speaking a different language is not a disability and is not part of this category.

Two reasons. First, "alliance" reflects the structure: many constituent communities, one banner, no single org speaking for the rest. Second, a private mission-locked LLC lets us build products and earn revenue to fund the advocacy directly — without grant-cycle dependency, donor capture, or acquisition risk. Our charter prevents acquisition by anyone who won't honor the five commitments.

No. Each community speaks for itself. We open the door — build the platform, make the procurement-grade case, push for civil-rights recognition — but the voices in the room are the people themselves. We are building shared governance with lived-experience leaders. That structure isn't finished, and we won't claim it is.

Validated by the Connecticut State ADA Coordinator. Deployed across 151 Connecticut municipalities. ADA Title II–aligned for state and local government, Title III–aligned for places of public accommodation. We don't claim SAM.gov registration, NPI credentialing, school-district contracts, or insurance licensing — none of which are true.

Start with our government access page or email us through the contact form. We'll send a procurement-grade pilot proposal — no fear-funnel, no insurance pitch, no "you'll be sued unless you act today." We'll talk about your specific counters, the volumes you serve, and what a 30/60/90 pilot looks like.

A few boards (counter, table-side, returns, allergens, etc. depending on industry), signage that signals the access is there, and a brief staff guide on what to do when someone hands a board across. ADA Title III–aligned. Not insurance, not a "compliance certificate," not lawsuit coverage. See the retail, restaurants, and healthcare pages for vertical-specific shape.

Partners page — two tracks. Coalition: lived-experience orgs, advocates, clinicians, community groups. No fee, no commission; the exchange is governance. Channel: government IT integrators, library systems vendors, accessibility consultants, ADA advisors. Modest referral compensation on signed deployments, terms per agreement. No income theater.

Rarely, and honestly. We're a small CT mission-locked LLC, not a Series-B SaaS. The careers page lists the shape of the team we're building when funding allows — engineers, accessibility-first designers, coalition organizers, deployment leads, charter stewards. Lived experience from the constituent communities is strongly encouraged for every role. If your role isn't posted but the mission fits, write anyway.

Coalition partnership is the door. See the coalition track. We listen first; if our framing of your community doesn't match how you describe yourselves, we'll change it. We're building shared governance with lived-experience leaders — that work is in motion, and your seat at the table is part of building it.

Tell us. Any inner page that still reads like the old fear-funnel insurance pitch is contradiction debt we're working off — the new homepage shipped first because the old one was actively hurting deployments. Email through our contact form with the URL and what's wrong. We read every message; we'll fix it or explain why we can't.